Session Descriptions

" This course provides an overview of modern PHEV and BEV batteries. We discuss battery construction and chemistry, special tools, procedures and system testing, onboard data management, thermal management, as well as battery reconditioning and balancing. Since proper power down is integral to the battery removal process, this course also includes an updated power down section. Topics include: • Battery types and construction • Interpretation of HV battery onboard monitoring data • Thermal management systems • Safe practices when removing HV batteries • Internal battery services • The importance of reconditioning and balancing lithium batteries • Disabling procedures across manufacturers"

***For Instructors Only*** AVTECC’s new EV Safety Certification is a hands-on certification that assesses the technician’s ability to work safely on electric vehicles. This 8-hour hands-on training course and certification event will provide high school, college, and professional automotive instructors the ability to certify and be qualified as a proctor. As a proctor, your school or organization can offer AVTECC EV Safety Certification at your school or facility.

Kick-start your career in automotive service with our intensive 2-day training course, designed specifically for entry-level and apprentice technicians. This hands-on program provides a solid foundation in key areas of automotive maintenance and repair, with a strong focus on safety, efficiency, and preventing costly mistakes. By the end of the course, participants will be equipped with practical skills that benefit both the technician and their shop, improving overall productivity and operational safety.

In addition to valuable training, participants will earn certifications from the Tire Industry Association (TIA), Automotive Lift Institute (ALI), and Mobile Air Conditioning Society (MACS). These certifications not only enhance your professional credentials but also demonstrate your commitment to quality and safety in the workplace.

Course Highlights:
•    Day One: Focus on foundational safety and repair skills. Learn about OSHA regulations, lift safety, and proper handling of fluids and oils. Dive into tire safety, repair techniques, and TPMS (Tire Pressure Monitoring Systems), and basic alignment training. The day includes practical sessions, interactive discussions, and a wrap-up debrief to consolidate learning.
•    Day Two: Build on your knowledge with sessions on vehicle inspections, digital vehicle inspections (DVI), air conditioning systems, and basic electrical principles. The day concludes with a comprehensive review and a Q&A session to address any lingering questions.

Don’t miss the opportunity to enhance your skills, increase your value in the shop, and gain industry-recognized certifications.

Class size is limited, so register early to secure your spot!

Whether you’re just starting out or looking to solidify your skills, this program is an essential step in building a successful career in the automotive industry.

PicoScope set-up, connection, using wiring diagrams and valuable testing processes. - Learn basic scope set-up, tips & tricks. - Time saving tests - Hands-on with your scope on live cars - Save diagnostic time & be more efficient with your diagnosis - Network with colleagues & instructors to enhance your scope knowledge Your PicoScope & laptop are mandatory for this hands-on class. Questions are welcome!

Hands-on electronic circuit testing Hands-on Scope testing including CAN & Bus systems Training Boards - Construct electronic circuits testing & Understanding Diagnostic Communication Understanding CAN & Bus systems

Hands-on electronic circuit testing Hands-on Scope testing including CAN & Bus systems Training Boards - Construct electronic circuits testing & Understanding Diagnostic Communication Understanding CAN & Bus systems

Based on Real-World Hotline Support & Mobile case work Construction & Theory of Protocol Sections Analyzed Understanding Network Functions Physical Rules Waveform Interpretation & Analysis Protocol Operation & Construction Fundamental Network Operations

High Voltage Systems and Best Practices High Voltage System Operation and Enabling Criteria High Voltage Battery Thermal Management Hybrid Components and Operation

Daily Application in the Bay - Applying Fundamentals Practically - Core Areas Covered: - Circuit Fundamentals - Operational Principles - LabScope Utilization - Interpreting Data with Electronics Fundamentals

* Service Information & Resources * Diagnostic Strategy * In-depth Wiring Diagram & Circuit Analysis * Live Data Analysis * Pattern Failures * Case Studies With Integrated Diagnostic Training

The course objective is to first, take the novice driveability tech and offer insight as to how fuel injection strategy functions. After thorough discussion of what critical inputs are necessary and how they contribute to the decision of the proper fuel injector pulse-width, interactive class exercises will begin. Using a vehicle with a MAF fueling strategy, a series of experiments were conducted to create a low-power driveability fault. The faults include: -exhaust restriction -Air Filter restriction -Fuel restriction -un-metered air before throttle plate -un-metered air after throttle (vacuum)

Don’t ship the vehicle, keep it in house! Diagnostic technicians, use your scope skills to diagnose transmission problems. You might be surprised how many transmission issues can be resolved without major transmission overhaul. This is a practical “how to do” type of class that outlines a logical process for attacking transmission failures using tools and techniques that driveability technicians already possess. Scott Shotton explains how to use your diagnostic skills to determine the cause of a transmission problem: - engine problem - electrical problem - internal transmission issue An awesome Diagnostic flow chart is included in the PDF manual to help guide you through the process!

The relationship between Voltage, Current & Resistance Diagnostic techniques for failures in series & parallel circuits Best practices & techniques for understanding wiring diagrams Electronic control device sensors - Circuit failure identification Introduction to Pico 7

2.0L Engine - Components operation & diagnostics 3.0L Engine - Components operation & diagnostics Fuel injection systems Camshaft timing procedures & failures Crankcase ventilation systems

Comprehensive overview, structure, troubleshooting & pattern failures of BMW networks Serial networks (K BUS, BSD, TXD, I BUS) High speed CAN BUS Byteflight & MOST BUS LIN BUS FlexRay Ethernet Testing equipment & tooling

Types of VVT systems Scan data interpretation and analysis Correlation and performance codes Finding problems without engine disassembly Real-World Case studies Oscilloscope Setup Testing methods for phasers, actuators & solenoids Specifications and Service information Creating a test plan for repeatable testing processes

Fuel Trim - Theory, Troubleshooting & Practical Application - MAF Sensor - Test drive diagnostics - Incorrect injector flow rate - Data signatures - Fuel related DTCs - Scan data analysis - Targeted Data PIDs to have direction before opening the hood - Diagnostic "Cheat Sheets" - What you need to know about Ethanol, EVAP & more

o Proper scope and probe set-up o Small discussion on electrical laws like Lentz, Kirchoff, Ohm and others o Parasitic draw o Description and operation of inductors (solenoids) o Quick review of current probes, inductors and the “pintle” hump o How to use “current ramping” and lab scope patterns for circuit diagnostics including: Fuel pumps, ignition systems “filling and dumping of the bucket” Starter integrity, charging systems, relative compression Using current to diagnose common component failures like power windows and other accessories PRIOR to disassembly

Analyze engine operation and correctly identify issues before disassembly Measure in-cylinder, intake, exhaust, crankcase, and hydraulic pressures Identify piston, valve, and stroke positions within 720 degrees of rotation Expected pressure changes during testing Address unexpected pressure changes with appropriate strategies Real world case studies Suitable for all technicians from entry level to expert

ODIS programming & coding instruction Using Measuring Block Values Guided fault finding Component protection functions Module replacement procedural steps SVM activation & coding SVM comparison VW versus Audi Key programming instruction Special functions ODIS 11+ updated

MAF fueling strategies - Low-power driveability faults Faults include: - Exhaust restriction - Air Filter restriction - Fuel restriction - Unmetered air before throttle plate - Unmetered air after throttle (vacuum) Fuel injection strategy & primary inputs. Analyze the data and decipher which fault is responsible for the scan data. Understand fuel injection strategy, fuel feedback control and generic scan tool data to make preliminary decisions about diagnostic-direction, right from the driver's seat.

The venerable Next Generation Star (Ford Handheld Scanner) was phased out almost 20 years ago. Its replacement was the laptop-based Integrated Diagnostic System or IDS which was introduced to dealers in 2005. It has been a stalwart of Ford vehicle diagnosis for Ford/Lincoln vehicles from 1996 to roughly 2019. It is power packed with features that reduce diagnostic time like Module Programming, Power Balance, Relative Compression, Automated Fuel System and Evaporative Emissions testing. Many shops have yet to embrace this affordable and efficient tool. Ford Diagnostic & Repair System (FDRS) – This is the next generation factory Ford Motor Company vehicle diagnostic Software designed for use with VCM II or VCM III, VCMM and J2534 compatible Vehicle Communications Interfaces (VCI). This is the replacement for the IDS. The major difference is that FDRS is internet cloud based. It has many of the same powerful features of IDS but with other improvements. This class will investigate both IDS and FDRS strengths and weaknesses. Features will be discussed, and their advantages to speeding up the diagnostic process. Hardware, software, licenses and interfaces will be investigated. Real world case studies will be used as examples.

In this dynamic 3-hour course, "Accelerating Performance: Goal-Oriented Sales Techniques for Service Advisors," you'll learn how to supercharge your sales skills while setting and achieving meaningful goals. Designed specifically for service advisors who are motivated to grow their selling skill and set themselves apart from the rest of the industry, this course offers practical, hands-on techniques to help you enhance your sales performance, improve customer satisfaction, and drive business growth. You will discover how to set clear, actionable goals that align with your daily responsibilities, and learn powerful sales techniques that can be immediately applied to your work. From understanding customer needs and building trust to mastering the art of upselling and closing deals, this course will equip you with the tools you need to excel in your role. By the end of the session, you'll be empowered to not only meet but exceed your sales targets, setting the stage for ongoing professional development and success. Whether you're new to the role or a seasoned professional, this course will help you accelerate your performance and achieve your career goals.

(4 hours only) Did you know that a Smart Cruise Control Radar Alignment is required after replacing or adjusting the steering angle sensor on a 2019 Kia Cadenza? Or that a Lane Departure Warning Camera calibration is required when replacing the transmission on a 2020 Ford Transit? Often determining when a calibration is required can be more challenging than performing the calibration itself. In this course which is suited for service writers, management, and technicians alike, we will take a deep dive into the follow-up procedures required during many common services. We will cover programming, coding, calibrations, and setup procedures including but not limited to ADAS calibrations. Using this information we will discuss tips on making these services profitable while still delivering safe repairs. (8 Hour Version) + Would you prefer plenty of profit or plenty of liability? We will discuss how many of these calibrations are integral to many repair procedures being performed at many repair shops and are often overlooked. We will demonstrate how to determine what services are required for most American, Asian, and European manufacturers. We will cover the Captured Calibrations process and take an in-depth look at strategies for determining what follow up services are required in real time.

This course is tailored for auto repair shop owners and managers who want to better understand and use financial statements to enhance their business operations. It covers the basics of financial forecasting, teaching you how to predict future income, expenses, and cash flow using historical data. You'll learn how to assess the financial impact of different business decisions, like expanding your shop or changing prices, and make more informed choices based on these insights. The course also explains the relationship between financial statements and taxes, offering strategies to minimize tax liabilities and ensure compliance with tax regulations. Finally, it provides industry-specific analysis techniques, helping you compare your shop's performance with industry benchmarks and identify areas for improvement. Real-life case studies are included throughout to reinforce learning and application. This comprehensive course equips shop owners with the skills needed to make strategic financial decisions, optimize performance, and plan for the future.

If you are a shop owner struggling to earn the profit you deserve or are thinking of starting your own shop, this is a must attend class. This training gives owners and managers a real understanding of the numbers that make up their business and how to combine them to achieve maximum profits while reducing stress and time investment. Learn how Top Shops are achieving 20% net, or more: - 10 numbers that are key to your financial success and how to get them - 4 must have financial reports to understand and manage your business - How to build a financially balanced business - Margins or dollars – “Both” - Creating projections used to identify opportunities and improve your financial results - 6 Keys to Achieving your financial goals - How to create effective Pay Plans that hold margins and Pay MORE - When to increase your rate and how to determine if your pricing is “Right” You will walk away with a better understanding of how to be financially successful and what you need to achieve a 20% net profit. You will be more confident in your ability to build your bottom line and reduce your stress.

Course Overview: Feeling stuck in the daily grind and wondering how other shop owners thrive? You’ve poured your heart into your shop, but constant chaos leaves you feeling helpless. It’s time to reclaim your time and transform your business into a smoothly running, successful operation. Break Free from the Grind: The Shop Owner’s Real Job Description is a 4-hour course designed to redefine your role as a shop owner, providing the tools to break free from daily struggles and get on the path you were meant for. In this hands-on course, you’ll discover how to: • Escape the Daily Chaos: Practical steps to regain control and eliminate constant firefighting. • Set Powerful Goals: Create clear, actionable goals that drive your business forward. • Craft Winning Strategies: Develop business plans that align with your vision. • Build an All-Star Team: Hire and keep top talent to help your shop run smoothly. • Create a Winning Culture: Cultivate a work environment that attracts and retains superstar employees. By focusing on these critical areas and more, you’ll learn how you can transform your shop into a thriving, efficient business. Join us and take the first step towards breaking free from the grind. Reclaim your time, restore your passion, and build the successful business you’ve always dreamed of.

BRAND NEW CLASS - TO BE PRESENTED FOR THE FIRST TIME AT VISION! ATTENDEE DESCRIPTION (Descriptive) Are you struggling to get your team to work together smoothly? Tired of dealing with the same problems over and over? I've got just the thing to help you turn things around! Join me, Rick White, for my 'Building Better Teams' class. It's specially designed for independent auto repair shop owners like you. In just half a day, I'll show you how to: - Use proven accountability strategies to boost your team's performance - Turn struggling employees into top performers - Clearly communicate what you expect from your team - Create a shop culture where everyone takes responsibility and respects each other I'll walk you through setting up a clear accountability system that's easy for everyone to understand and follow. You'll learn how to: - Quickly spot and fix team issues - Give feedback that builds trust and helps your team grow - Lead a team that works together better and is ready for any challenge Imagine walking into your shop and seeing: - A team that knows exactly what they need to do and does it well - Employees who take pride in their work and help each other out - Fewer mistakes and happier customers - A shop that runs smoothly even when you're not there This class is perfect if you want to step up your leadership game and help your team reach their full potential. I'll give you practical tools you can start using right away to: - Improve how your team communicates and works together - Boost productivity and quality of work - Create a positive work environment that people enjoy being part of Don't miss this chance to transform your shop's culture and take your team's performance to the next level. I've only got room for a limited number of shop owners, so grab your spot now. Get ready to build a dream team that'll drive your business to whole new heights! ATTENDEE DESCRIPTION (Short) Hey there, it's Rick! Want to build a top-notch team in your auto repair shop? In my 'Building Better Teams' class, I'll show you how to use accountability and feedback to transform your shop. Learn to turn struggling employees into stars, communicate clearly, and create a culture of responsibility. You'll get tools to spot and fix team issues fast and give feedback that actually helps. Join me to learn how to lead a team that works great together and is ready for any challenge. Don't miss this chance to boost your leadership skills and take your shop to the next level! Register today! BOARD DESCRIPTION (Learning Objectives, Key Topics, etc) This comprehensive half-day course, led by industry expert Rick White, addresses crucial aspects of team management in the automotive repair industry: accountability and effective feedback. Designed for independent auto repair shop owners, this course provides practical strategies to enhance team dynamics, improve performance, and cultivate a culture of responsibility and continuous improvement. COURSE OBJECTIVES Participants will learn to: 1. Implement effective accountability systems tailored to auto repair shops 2. Transform underperforming employees into valuable team members 3. Communicate expectations clearly and consistently 4. Provide constructive feedback that fosters professional growth 5. Create a culture of mutual respect and shared responsibility COURSE CONTENT 1. The curriculum covers: a. Accountability Frameworks b. Designing clear, actionable accountability systems c. Techniques for consistent implementation across all roles 2. Performance Improvement Strategies a. Identifying root causes of underperformance b. Tailored approaches to elevate struggling employees 3. Effective Communication a. Methods for clearly articulating expectations b. Strategies for ensuring understanding and buy-in across the team 4. Feedback Techniques a. The art of delivering constructive feedback b. Creating a feedback culture that promotes trust and growth 5. Culture Building a. Fostering a shop environment of mutual respect and shared goals b. Techniques for promoting proactive problem-solving among team members WHY THIS COURSE IS ESSENTIAL In an industry where teamwork directly impacts service quality and customer satisfaction, this course addresses key challenges by teaching owners to: - Improve overall shop performance through enhanced team dynamics - Reduce costly mistakes and rework through clear communication - Increase employee engagement and job satisfaction - Enhance customer experience through a more cohesive, responsible team DIFFERENTIATION FACTORS - Industry-Specific: Tailored exclusively for independent auto repair shop environments - Practical Application: Focuses on implementable strategies for immediate impact - Holistic Approach: Addresses both systemic (accountability frameworks) and interpersonal (feedback techniques) aspects of team management - Long-term Impact: Equips owners with skills to continually improve team performance over time INSTRUCTOR EXPERTISE Rick White brings extensive experience in automotive repair shop management and team leadership. His hands-on approach ensures participants receive practical, applicable insights based on real-world scenarios in the auto repair industry. ALIGNMENT WITH INDUSTRY NEEDS This course directly addresses the critical need for effective team management in modern auto repair businesses. It equips owners with the tools to create high-performing, cohesive teams, positioning their shops for enhanced service quality, improved customer satisfaction, and sustainable growth in a competitive market. By offering this course, the board demonstrates its commitment to developing well-rounded business leaders in the automotive repair industry, addressing the human element that is crucial for long-term success and differentiation in the market.

Designed to equip automotive service professionals with the skills needed to effectively convey and sell TESTING (diagnostics) along with inspection services. Learn to communicate the value of these services in simple terms, handle objections confidently, and build trust with customers. These processes will benefit you in capturing proper revenue for both the technician’s time investment along with the required skill level and training to perform these jobs. Through practical strategies, techniques, and case studies, attendees will have the tools needed to ensure their customers understand the importance and value of testing and inspections in the vehicle maintenance and repair process. Key Objectives: ? Recognize the importance and value of TESTING (diagnostics) and inspections ? Establish sales techniques and processes to increase TESTING (diagnostics) and inspection service sales ? Develop Standard Operating Procedures (SOPs) for when, how, and why to sell a TESTING (diagnostic) assessment or inspection service ? Communicate the benefits and value of these services clearly and effectively to customers ? Establish appropriate rates for TESTING (diagnostics) to maintain your gross profit per hour

Connecting with the community on a personal level was one of the strategies Shop Marketing Pros co-owner Kim implemented into their marketing strategy. One of the most effective tactics was hosting events at their shops. In this class, you will learn some must-do events for your shop, how to plan, execute, and succeed at events for your shop. Each of these events are designed to offer something of value to your community while also discreetly and compassionately promoting your shop. Class attendees will leave this session with knowledge of: why hosting events can be valuable to your marketing ideas for different types of special events to host at your shop how to promote the events suggestions for who to partner with for maximum success who to invite putting it all together for a really great day following up after the event to maximize exposure and much more! Register for this class and leave inspired, motivated, and ready to host your event!

What is the average sales per bay in your shop? In this session we'll dive deep into boosting efficiency so you can increase sales per bay and transform your shop's profitability.

Step into a realm where automotive businesses transcend mere survival and soar to unprecedented heights of profitability! In this course, we unravel the tales of two contrasting shops: one clinging to the edge of profitability, its owners toiling away for over 50 grueling hours per week, and another basking in the glow of success, where owners leisurely clock in under 40 hours. Prepare to unlock the vault of secrets to skyrocketing profits and discover the art of working smarter, not harder. We'll guide you through the labyrinth of financial balance, unveiling the six sacred keys to financial triumph. Calling all Automotive Service and Repair Business owners: this isn't just a class—it's your golden ticket to prosperity. Learn how to revolutionize your business without burning yourself out or leaving your clients in the dust. Are you ready to transform your destiny and drive your profits to unprecedented heights? The journey starts here.

If you know what's broken, you know what to fix. As a shop owner, you know this when it comes to auto repair. You ought to have that same certainty when it comes to your financials. Stop relying on "best guesses" when making decisions for your business. Learn how the activities in your shop impact your financials — bring your P&L, Balance Sheet and Shop Management Reports and we'll review best practices for formatting your chart of accounts, accounting for revenue, parts cost, and labor cost, and generating reports from QuickBooks Online. Shop owners, managers, and other staff attending this course should have at least a baseline knowledge of the current financial statements and financial activities of the shop. When you know your numbers, you make better decisions. IMPORTANT: Those attending this course should have baseline accounting knowledge to understand all of the subjects covered int he course. Note: Sample Financial Statement & Processes will be demonstrated using QuickBooks Online. Shop Management System for demonstration will be Tekmetric. Other accounting and shop management systems should translate.

Say Yes! Transformative approach that promises to enhance customer sasatisfaction and boost revenue.

ATTENDEE DESCRIPTION (Descriptive) Tired of watching your best techs walk out the door? Sick of spending time and money on training, only to see your top talent leave for another shop? I'm Rick White, and I've got the secret to building a team that sticks around. I've been there, and I'm here to help you build a team that not only stays but thrives! Join me for my game-changing "Employee Retention Mastery" course. In just half a day, I'll show you how to: - Understand the 5 Levels of Retention (it's not just about money, folks!) - Discover the top 10 reasons employees leave (and how to fix each one) - Create a shop vision that gets your team fired up to come to work every day - Design "Golden Handcuffs" - a pay and benefits package your staff can't resist - Use proven strategies to keep your team engaged and happy Imagine walking into your shop and seeing: - A team that's passionate about your shop's goals - Employees who are excited to learn and grow - Your best techs sticking around for the long haul - Your shop becoming known as THE place to work in your area I don't want you to lose another star employee. After my class, you'll know how to: - Boost employee satisfaction and loyalty - Improve your team's performance and productivity - Make your shop more profitable and reputable This course is perfect if you're ready to create a workplace that top talent fights to join – and never wants to leave. I'll teach you the secrets of employee retention – it's your key to lasting success in our competitive industry! I've only got room for a limited number of shop owners, so grab your spot now. Get ready to build your dream team and watch your business soar! ATTENDEE DESCRIPTION (Short) Hey there, it's Rick! Tired of losing your best techs? In my "Employee Retention Mastery" class, I'll show you how to build a team that sticks around. Learn the real reasons employees leave, how to create a workplace they love, and design benefits they can't resist. Imagine having a loyal, passionate team that sees your shop as the best place to work. Join me, and I'll give you proven strategies to boost satisfaction, improve performance, and make your shop more profitable. Don't miss this chance to become a retention pro and build your dream team! BOARD DESCRIPTION (Learning Objectives, Key Topics, etc) This comprehensive half-day course, led by industry expert Rick White, addresses a critical challenge in the automotive repair industry: employee retention. Designed for shop owners and managers, this course offers strategic insights and practical tools to create a workplace environment that attracts and retains top talent. COURSE OBJECTIVES Participants will learn to: 1. Understand the multi-faceted nature of employee retention 2. Identify and address key factors contributing to employee turnover 3. Develop a compelling organizational vision and purpose 4. Design competitive compensation and benefits packages 5. Implement engagement and recognition strategies COURSE CONTENT The curriculum covers: 1. Retention Fundamentals a. The 5 Levels of Retention: From basic needs to growth opportunities b. Top 10 reasons for employee turnover in auto repair shops 2. Organizational Culture a. Crafting a compelling "Destination and Purpose" statement b. Strategies for aligning team members with organizational goal 3. Compensation and Benefits a. Designing "Golden Handcuffs": Creating irresistible compensation packages b. Balancing monetary and non-monetary benefits 4. Engagement and Growth a. Recognition techniques and their impact on retention b. Implementing work-life balance solutions in a demanding industry WHY THIS COURSE IS ESSENTIAL In an industry facing skilled labor shortages and high turnover rates, this course addresses key challenges by teaching owners to: - Reduce recruitment and training costs associated with high turnover - Improve service quality and customer satisfaction through a stable, experienced workforce - Enhance shop reputation as an employer of choice - Increase overall profitability through improved efficiency and reduced disruptions DIFFERENTIATION FACTORS - Industry-Specific: Tailored exclusively for auto and truck repair shop dynamics - Holistic Approach: Addresses both tangible (compensation) and intangible (culture) aspects of retention - Practical Application: Focuses on implementable strategies for immediate impact - Long-term Vision: Equips owners with skills to build a sustainable workforce INSTRUCTOR EXPERTISE Rick White brings extensive experience in automotive repair shop management and team building. His practical approach ensures participants receive actionable insights based on real-world success stories from the industry. ALIGNMENT WITH INDUSTRY NEEDS This course directly addresses the pressing issue of workforce stability in the automotive repair sector. It equips owners and managers with the tools to create a work environment that not only retains employees but also attracts top talent, positioning their shops for long-term success in a competitive labor market. By offering this course, the board demonstrates its commitment to addressing one of the most significant challenges facing the industry today, providing shop owners with the knowledge and skills needed to build and maintain high-performing teams.

This session will show you how to use the power of AI to unlock deeper insights about your auto repair shop. Analyze repair order data, labor metrics, and parts ordering and usage information to make most cost-effective decisions - all with AI tools currently available on the market today! Let AI crunch the numbers so you can work smarter and increase your ARO. 1. Attendees will learn how to use AI tools to analyze shop data and glean insights to run their business more effectively. 2. This class will teach attendees not just which tools are best for which analyses but also how to prompt the tools effectively to deliver the desired results. 3. Attendees will gain confidence and familiarity with AI tools and be empowered to try what they've learned at home in their own shops.

Course Overview: Your Service Advisors are the face of your business and key to your shop's success. In today’s competitive automotive industry, their performance directly impacts your bottom line and reputation. Are they driving your business forward or holding it back? Maximize Profits and Reputation: How Service Advisors Can Make or Break Your Business is a transformative 4-hour course designed to help shop owners and managers understand the critical role of Service Advisors and leverage their skills for maximum impact. In this hands-on course, you’ll learn to: • Boost Your Bottom Line: Increase profits through effective sales techniques and customer interactions. • Protect Your Reputation: Ensure Service Advisors represent your brand with excellence. • Control Shop Flow: Streamline operations and improve productivity. • Identify Key Performance Indicators: Track and improve your team’s performance with the right metrics. • Train for Success: Hire, train, and retain top-performing Service Advisors who drive your business forward. We’ll get you on the path to transform your Service Advisors into powerful assets that impact both your profitability and reputation. This course focuses on why these steps matter and how to implement them effectively. Join us to maximize profits and build a strong, trusted reputation through Service Advisor excellence.

Course Description: This comprehensive course is designed to help automotive repair shop owners and managers maximize their business’s profitability and return on equity (ROE). Participants will learn how to develop and utilize dynamic financial models to track performance and forecast future growth, maintain and interpret key financial documents, and create a detailed succession plan that ensures the long-term sustainability of their business. Through practical examples and case studies, attendees will gain a deeper understanding of how to manage assets, control costs, and implement effective strategies for maximizing profitability. Key Learning Points: • Financial Modeling for Success: Build and utilize financial models to forecast revenue, expenses, and profitability, and conduct scenario analyses for informed decision-making. • Profitability Optimization: Learn strategies to increase profit margins through pricing strategies, service upselling, and cost control techniques. • Essential Financial Documents: Understand how to create, maintain, and analyze income statements, balance sheets, cash flow statements, and budgets to track business health and guide strategy. • Succession Planning: Develop a detailed succession plan, including identifying successors, training, legal and financial considerations, and communication strategies to ensure a smooth transition. • Return on Equity (ROE) Maximization: Discover key strategies to improve asset management, reduce costs, diversify revenue streams, and increase ROE in your shop. Who Should Attend: • Automotive Repair Shop Owners: Business owners who want to improve their financial management skills and ensure long-term business success. • Shop Managers and Supervisors: Key management personnel looking to enhance their understanding of financials and contribute to business profitability and growth. • Aspiring Automotive Business Owners: Individuals planning to open or take over an automotive repair shop who want to build a strong financial foundation and succession plan from the start. • Financial Advisors/Consultants: Professionals who advise automotive shop owners and want to deepen their knowledge of financial modeling and strategic planning specific to the industry. This course is ideal for anyone looking to sharpen their financial acumen, optimize business performance, and ensure the future success of an automotive repair shop through strategic financial planning and management.

PROCESSES....SOMETHING WE ALL HATE, BUT ALL NEED. LET'S LEARN TO LOVE THEM IN THIS INTERACTIVE CLASS CREATED TO MAKE YOU THINK, STRATEGIZE AND ORGANIZE YOUR BUSINESS TO ANOTHER LEVEL. WE WILL GO THRU "THE WHY, THE HOW, AND THE WHAT HAPPENS WHEN YOU DON'T HAVE THEM" SIDE OF BUSINESS.

You didn’t open a specialty shop because you wanted to be like everyone else. Yet your marketing gets lost in a sea of the “same old thing”. Your shop is different. Your clients are different. The cars you work on are different. For your marketing to work at its peak - it needs to be different. In this workshop we’re going to talk about: How to craft a message that appeals to the your unique customer The perfect website that attracts the right customer How to optimize for the right terms (hint: it’s not “mechanic near me) Promoting high-performance upgrades and your specialty services Building the “know, like, trust” factor Marketing to hire specialty techs And A LOT more! The perfect attendee for this workshop is the shop owner who either does all of their own marketing or wants to be able to have an educated conversation with their marketing providers.

First ever in concept to facilitate a select group of shop owners. To interact at a high level and professional way. Concept: 24 owners max in a room in the round or face-to-face to discuss pain points, opportunities, and key challenges faced every day. Discover fixes, solutions, and remedies from each other. A MASTERMIND or Think Tank with owners willing to come and share their passion to help others and themselves. Carm will facilitate the group to get the most out of topics and ensure everyone has a chance to talk. This is an opportunity to share ideas and collaborate beyond friendly networking that can be narrow focused. This is small and exclusive. Owners only. We ask for a select group who want to share and discuss the latest trends, challenges, and opportunities. It is their seminar to learn from and contribute to. They are the teacher. A minimum of 2 hours to get the best juices flowing.

Are you making these profit pitfalls? During this session we'll dive deep into common mistakes owners, systems, and staff make that prevent the business from achieving consistent profit margins of 20% or higher.

Embark on a transformative journey to redefine your phone skills under the guidance of renowned expert, Jimmy Lea from The Institute. Discover the secrets to crafting compelling value propositions and effortlessly setting appointments that drive business success. "Ringing in Success" isn't just a course; it's a game-changer in the realm of customer service. This immersive experience unveils the pivotal role of phone etiquette in shaping customer perceptions and driving business growth.In this electrifying course, you will delve into: - Harnessing the Power of the First 4.5 Seconds: Learn to captivate your audience from the outset. - Overcoming Objections with Finesse: Equip yourself with strategies to handle objections with confidence and grace. - Closing Mastery: Unlock the secrets to boosting appointment conversion rates with effective closing techniques. - Pitfall Prevention: Identify and avoid common pitfalls that sabotage your success. - Cultivating Advocates: Transform inquiries into devoted advocates who champion your business. - Energized Engagement: Discover how to infuse every interaction with excitement, enthusiasm, and genuine interest. - Value Creation and Objection Mastery: Equip yourself with techniques to demonstrate value, overcome objections, and convert shoppers into loyal buyers. - The Art of Closing: Learn when and how to confidently seal the deal, securing appointments that propel your success. - Strategic Engagement: Identify opportune moments to nurture leads and elevate your service offerings. - Empowerment through Practice: Hone your skills through real-world examples and practical exercises, ensuring seamless execution in any scenario. Don't miss this opportunity to elevate your phone prowess and unlock a world of untapped potential. Enroll now and revolutionize your approach to phone interactions for unparalleled success!

Join Coach Chris Cotton and Michael Doherty as they present this comprehensive course that is tailored for service advisors in the automotive repair industry. It focuses on enhancing daily operations, customer relations, and overall productivity and covers a range of best practices and skills necessary for service advisors to excel in their roles. Daily Responsibilities: Mastering the art of juggling multiple tasks effectively. Streamlining workflow for maximum efficiency. Prioritizing tasks based on urgency and importance. Phone Answering Process: Techniques for professional and engaging phone etiquette. Handling inquiries and scheduling with precision. Managing challenging calls and maintaining composure. Scheduling for Success: Strategies for optimizing appointment bookings. Balancing workload with technician availability. Techniques for reducing wait times and improving customer satisfaction. Technician Productivity: Collaborating effectively with technicians for better outcomes. Understanding the impact of service advice on technician workload. Strategies for enhancing productivity without compromising quality. Building Relationships with Customers: Personalizing customer interactions to build trust. Recognizing and appreciating customer loyalty. Techniques for turning first-time clients into regulars. Effective Communication: Clear and concise communication methods. Bridging the gap between technical jargon and customer understanding. Active listening skills for better customer engagement. Managing Expectations: Setting realistic timelines and keeping customers informed. Handling customer concerns and complaints gracefully. Balancing customer needs with business capabilities. Using Technology: Leveraging modern tools and software for enhanced efficiency. Embracing digital platforms for customer engagement and feedback. Staying updated with the latest industry tech trends. Who Should Attend: This course is ideal for new and experienced service advisors in the automotive repair industry looking to enhance their skills and improve their service delivery. By the end of this course, participants will have a deeper understanding of their role as service advisors and be equipped with the skills needed to excel in the dynamic environment of auto repair services.

Gain this essential skill to excel as a service advisor. The service advisor’s job is to educate, inform and MAKE SALES. This course covers the key elements of successful sales, enabling you to understand the customer’s needs and provide solutions. As a service advisor, effective sales are the result of influencing action based on delivering the value the customer has identified as most important and presenting solutions that are mutually beneficial. The mutual benefit is the intersection of profits for the shop and affordable service and repairs for the customer. Gain the confidence to present a superior value when compared to your competitors. Learn to apply the knowledge of your cost to meet the profit goals for your store. Apply the 4 Cs, Concern, Cause, Correction, and Consequence to the sales process. Explore techniques to build accurate estimates and avoid the trap of the dreadful second call to the customer to ask for more money. Time is today’s currency, so an efficient sales process leads to returning vehicles to customers quicker and increases the shop’s capacity for more work. Learning Objectives ? Prioritize solutions ? Present value that exceeds their expectations ? Never sacrifice parts or labor profit ? Identify and overcome objections

Our industry has changed drastically, and what we did in the past does not work today. Our clients are looking for more transparency and better communication through digital platforms. By properly communicating their needs in-person, on the telephone, or through digital media (such as text, email, and digital vehicle inspections), we are building trusting client relationships. Don't give your customers a reason to use Google to get information about their vehicle; YOU are the expert! Seminar Takeaways: • Build a relationship with your customers • Speak and write like a consumer instead of a technician • Enhance your telephone and face-to-face skills • Use six steps to build the foundation of a trusting relationship • Learn how to convert the price-shopper

Production problems kill sales. Quality control problems kill car count. Management's job is to identify and eradicate anything that slows down or stops production in a shop and to put systems in place that ensure jobs are done right the first time every time. The objective of this workshop is for attendees to know how to increase the flow of work and increase quality by getting the team to work together and by putting systems in the shop that are time proven and work. THE TOPICS COVERED IN THIS WORKSHOP ARE: • Keep Production Moving • Controlling the Flow • Workflow Through the Shop • Daily Planning • The Importance of Morning Meetings • Inspection Services • Dispatching Work • Estimating Labor Charges • Setting Production Goals • The Progress Board • Quality Control • Road Test Rules • The 5 Steps to Handling Customers at Delivery • Scheduling the Next Visit

Our job titles as Service Advisors and Service Consultants are not euphemisms. These titles accurately describe our professional responsibility to our clients. While Digital Vehicle Inspections makes it simple for us to own these titles- this course is not about the technology - it is our communication skills and relationship with our clients that take center stage! In this course, we’re aiming straight to the heart of professional service advising with digital inspections. Attendees will learn a proven process worthy of greater consistency and emerge equipped to leverage inspections in a way that secures wins for their business, their staff, and their clients. For many shops - the DVI is a tool that is leveraged during the first part of an approval process- but here we'll go further and steer conversations around the DVI to manage vehicles in a relational business model in today's rapidly changing evolving technology landscape. Attendees using any of today's DVI tools will be able to apply the strategies discussed in this course. This is a great learning opportunity for the whole team as it provides insight into the full benefits of a well-implemented inspection process. Topics Include: – Reinforcing why we inspect vehicles – Case studies on successful and struggling inspection process and tactics – Setting expectations early with relational advising strategies – When and how to send quality DVI’s – Techniques to ensure inspections are viewed (and why this matters) – Leveraging inspections in the approval call – Consulting for the next visit based on Inspections

Unlock AI’s potential in your business and rank faster with proven strategies. Class Summary: Explore how Artificial Intelligence (AI) can revolutionize your shop by accelerating growth and improving marketing efficiency. In this class, you'll discover how to leverage AI to rank faster on search engines and implement five powerful AI-driven strategies to enhance your business marketing. We’ll debunk five common myths about AI and provide actionable recommendations for integrating AI into your daily operations. From optimizing SEO to personalizing customer experiences, this class equips you with the knowledge to harness AI's transformative power while steering clear of pitfalls.

Effective marketing requires every piece of the puzzle. Every piece, big or small, matters! In this in-depth course, we teach you strategies for both acquiring new customers and getting customers to come back. We’ll also take a deep dive into identifying key metrics, utilizing the marketing tools, building out a full 12-month marketing calendar, and measuring results for continuous improvement.

Led by expert instructor Mark Seawell, "The Sales MAP" empowers shop owners, managers, and service advisors with the skills to deliver impactful presentations that drive sales and foster client trust. This workshop guides participants through a step-by-step process to craft presentations that are relational, value-driven, and establish the advisor's credibility. By focusing on building trust, demonstrating value in offered services, promoting preventative maintenance, overcoming objections, and projecting confidence, attendees learn how to create presentations that resonate with clients and lead to increased sales success. Key Topics Include: - Building Trust with Clients: Strategies for establishing trust through genuine interactions and transparent communication. - Showing Value in Offered Services: Techniques for highlighting the benefits and value of recommended services to clients. - Selling Preventative Maintenance: Educating clients on the importance of preventative maintenance and its long-term benefits. - Closing Sales and Overcoming Objections: Skills for confidently closing sales and addressing client concerns or objections. - Displaying Confidence: Methods for projecting confidence and expertise during presentations to inspire client confidence. Join us and unlock the secrets to crafting presentations that build relationships, instill trust, and drive sales in your repair facility!

Tire sales can be a game-changer for repair shops. This session will explore how to develop a successful tire sales strategy that complements your existing services. We'll cover purchasing, leveraging manufacturer tire programs, and sales and marketing tactics. Attendees will learn actionable steps to improve profitability, attract more customers, and build long-term loyalty through tire sales. Whether you’re new to tire sales or looking to optimize your approach, this session will provide the tools you need for success.

BRAND NEW CLASS - TO BE PRESENTED FOR THE FIRST TIME AT VISION! ATTENDEE DESCRIPTION (Descriptive) Are you ready to revolutionize your auto repair shop and create a powerhouse team that drives your business to new heights? Look no further! This game-changing course is your key to unlocking unprecedented growth and success. Why This Class is Essential for Your Shop's Future Imagine a workplace where: • Your team is hungry for knowledge and actively seeks growth opportunities • Employees see a clear path for both professional and personal development • Retention rates soar as staff feel valued and supported in all aspects of their lives • Your shop becomes known as the place where careers and dreams flourish This isn't just a dream – it's the reality you'll create with our transformative two-part session on Personal Development Plans (PDPs). What Sets This Course Apart: 1. Tailored for Auto and Truck Repair Shop Owners: Every strategy, technique, and insight is specifically designed for our industry. 2. Comprehensive Approach: I don't just focus on professional skills – I help you nurture your team's personal growth too. 3. Immediate Implementation: Walk away with actionable plans you can put into practice the very next day. 4. Proven Results: Join the ranks of shop owners who have seen engagement skyrocket and turnover plummet. In This Power-Packed Course, You'll Discover: Part 1: Professional Development • The three key drivers of training and how to create a genuine need for growth • Strategies to overcome the "curse of knowledge" and ensure real skill improvement • Techniques to tailor training to different learning styles for maximum impact Part 2: Personal Development • The 12 areas of personal connection that drive employee engagement • How to become an accountability partner in your staff's personal growth • Strategies to handle issues early and maintain a positive work environment Immediate Benefits for Your Shop: • Increased employee engagement and job satisfaction • Improved team performance and adaptability to new technologies • A culture of continuous improvement and personal growth Don't let another day go by watching your team's potential go untapped. While other shops struggle with unmotivated staff and high turnover, you'll be building a loyal, skilled, and fulfilled team that sets you apart in the competitive auto repair industry. Seats are limited, and this class will fill up fast. Invest in your team's future – and your shop's success. Register now and take the first step towards mastering Personal Development Plans! ATTENDEE DESCRIPTION (Brief) Hey there, Rick White here! I'm excited to help you supercharge your auto repair shop with my "Unleash Your Team's Potential" class. I'll show you how to create Personal Development Plans that really work. When you leave my class, you'll know exactly how to tailor training to each of your employees, tackle workplace issues head-on, and start building a culture where everyone wants to grow. I'll give you my tried-and-true tools to boost engagement, cut turnover, and make your shop the place to be. Trust me, you'll leave with strategies you can use the very next day. Don't miss out – join me and watch your team and business thrive! DESCRIPTION FOR THE BOARD (Course Objectives, Why the Course is Essential, etc) This innovative course, led by Rick White, President and Head Coach of 180BIZ, addresses a critical need in the automotive repair industry: effective team development and leadership through Personal Development Plans (PDPs). COURSE OBJECTIVES Attendees will learn to: 1. Implement comprehensive Personal Development Plans that drive both professional and personal growth 2. Enhance leadership skills to boost employee engagement and performance 3. Create a culture of continuous improvement and accountability 4. Leverage personalized strategies to maximize each team member's potential WHY THIS COURSE IS ESSENTIAL In an industry facing challenges with employee retention and skills gaps, this course provides shop owners with practical tools to build, motivate, and retain high-performing teams. It directly impacts the bottom line by increasing productivity, reducing turnover, and improving customer satisfaction through a more engaged workforce. COURSE CONTENT The course is divided into two powerful parts: Part 1: Professional Development • The three key drivers of training and creating a genuine need for growth • Overcoming the "curse of knowledge" to ensure real skill improvement • Tailoring training to different learning styles for maximum impact • Techniques to reinforce learning and make new skills stick Part 2: Personal Development • The 12 areas of personal connection that drive employee engagement • Helping team members visualize and verbalize their dreams • Becoming an accountability partner in staff's personal growth • Handling issues early to maintain a positive work environment DIFFERENTIATION FACTORS • Holistic Approach: Uniquely combines professional and personal development strategies • Industry-Specific Content: All examples and techniques are tailored to the automotive repair sector • Immediate Applicability: Attendees leave with implementable strategies, not just theory • Proven Track Record: Based on methods that have transformed hundreds of shops nationwide INSTRUCTOR EXPERTISE Rick White brings over 30 years of hands-on experience in the automotive repair industry. As a renowned business coach, he has helped countless shop owners achieve breakthrough results in team development and shop performance. His dynamic teaching style and deep industry knowledge make complex leadership concepts accessible and immediately applicable. He fills his classes and always leaves with positive feedback – changing lives. ALIGNMENT WITH INDUSTRY NEEDS This course addresses the evolving demands of modern auto repair businesses, focusing on people management – a critical skill often overlooked in technical training programs. It equips owners with the tools to: • Increase employee engagement and job satisfaction • Improve team performance and adaptability to new technologies • Create a culture of continuous improvement and personal growth By offering this course, the board demonstrates its commitment to holistic business education that goes beyond technical skills, positioning the conference as a comprehensive resource for shop owners' success in both the immediate and long-term future of their businesses.

Your SMS captures all kinds of data about your business - but how often do you use that information to drive your choices? This session will teach you how to unlock the power of the metrics within your SMS and show you how to leverage that data to make smarter business decisions. Whether you're looking to increase your ARO or car count, streamline technician efficiency, or just sleep better at night, this session will help you achieve your goals with data you already have but maybe aren't quite sure how to interpret. 1. Attendees will learn what metrics their SMS captures and how to interpret them, including which metrics are most important to track to achieve different goals. 2. Attendees will then learn how to use that data to drive decision-making, applying what they've learned to their goal-setting and KPI tracking processes. 3. Attendees will leave with a fuller understanding of the language of business analytics and feel confident navigating their SMS tool to find their preferred reports (or asking for help from their vendor).

Making the Economy Work for You Selling service during high inflation and economic uncertainty can be challenging, but you can learn the secrets to selling in a down economy at Vision Hi-Tech Training and Expo, from one of the industry’s leading sales trainers. Learn how others are increasing their sales rates by 30%, 40%, 50% Just a few of the things you will learn: - 7 keys to creating value for clients, guaranteed to increase your sales - How to build a bulletproof sales proposition - 5 reasons taking care of your client’s vehicle is their best decision - Using key questions to close the sale - The secrets to guiding your client to YES - And, much more… Walk away with greater confidence, and a better understanding of how to guide your client to make the right choice regarding their vehicle, having your shop fix and maintain it. Learn how to become a super service advisor.

Learning the fundamentals of electricity “on the car” can be challenging. Technicians get bogged down with finding wires, connectors, and circuits. This “hands-on” class will cover electrical circuit theory and diagnostic strategies that will assist new and seasoned technicians in comprehending circuit failure. Learn digital multi-meter skills while enhancing your knowledge opens, shorts, and high resistance. Complete training activities that will help enhance your diagnostic skills.

This training course will provide attendees with a best practice perspective regarding Parts & Labor Matrices and walk through each step of the way from planning to execution. This is a "Live" presentation course that will provide an interactive experience for all.

Every person has scheduled an appointment at a Doctor's office, a restaurant, a dentist's office, or a hair salon... so it is critical to offer customers the ability to book online at your shop! Steven Fafel, the co-founder of AutoOps, will cover everything you need to know on how to implement online scheduling successfully at your shop. He will cover how to save the most time through a scheduling integration with your shop management software, how to setup scheduling parameters to have appointments booked at times that fit your shop's calendar, how to implement online scheduling into your marketing strategy and much more!

In this one-day class, you will learn the steps required to quickly and accurately diagnose mechanical engine problems using mockups, enabling diagnostic procedures to be performed quickly and accurately. This class may be held in a shop environment where you will be around running engines, so be sure to bring along appropriate safety gear (PPE – Personal Protection Equipment). Recommended for A and B level Technicians. It is also recommended that technician students bring their own scopes. • Electronic compression testing • Intake pressure transducer usage • Fuel pressure transducer usage • In-cylinder pressure diagnostics

Is your facility consistent when it comes to customer interaction, repair processes, and paperwork? Without specific processes and procedures throughout your facility, there is no consistency in anything, especially your key performance indicators. This class takes a hard look at what is essential and what is not when building processes and procedures for your shop.

The only course where the attendees are encouraged to take the stage! Do you feel anxiety around speaking in public, conducting meetings, or doing in-person (or online) presentations? Have you turned down an invitation to share your story, thoughts, or ideas in a podcast or interview? Are you looking to improve the way you connect with others, or revamp your listening skills? Join this session. Speak up is a speaking and communications workshop designed to challenge encourage you to move outside of your comfort zone. Chris Cloutier and Craig O'Neill will facilitate this workshop and guide attendees as they learn speaking techniques and learn to apply them. Did you know? Glossophobia, the fear of public speaking, is a fear experienced by 76% of all people? It’s commonly cited as the number one fear of the average person, often second to the fear of death! With this in mind, Speak Up is a course that is designed to motivate and encourage. You'll enjoy the dynamics of the audience - hear from new people- and contribute as a listener in this positive (often comical) environment. This session can be engaged by attendees according to their comfort levels and will benefit anyone looking to improve their communication skills and enhance their leadership. Topics will include speaking techniques, how to give and receive useful feedback through evaluations, impromptu speaking opportunities, and workshopping, preparing and delivering a short speech! After this course, you will be further along on your journey to becoming a more effective communicator and a more effective ambassador for our industry.

A comprehensive guide to successful ignition waveform analysis. This testing and analytical technique has been lost over the years with the advent of recent technologies. The point of ignition is not as easily accessible. However, physics will never change, making ignition waveform acquisition and analysis highly applicable and sought after. Application of tools and testing techniques will be demonstrated through case study presentation of different varieties, and the class is designed to be highly interactive with class attendees. The object of the class is to create an environment for learning that boosts confidence. This will lead to accuracy and efficiency. Students will leave the class with a solid understanding of how ignition systems function in general and what is involved in creating the spark between the plug electrodes. They will gain confidence in the acquisition process to invest in the appropriate tooling and learn how to implement the tools on known- good vehicles. They will leave the class with the knowledge of how to practice and experiment safely while gaining the confidence to incorporate these techniques into their existing diagnostic process, eventually replacing time-consuming techniques with ignition waveform acquisition and analysis. These testing techniques can be applied to any vehicle with spark ignition. The class will incorporate all aspects of ignition analysis, including: -Theory and operation -Physics involved (digestible stuff…applicable information) -Proper tooling -Scope Set-up -Raster/Paraded/Single waveform analysis -primary voltage/amperage -Secondary kV -Carbon issues/GDI -Waveform capture and storage -Snap-throttle testing -Ignition timing importance -Proper analytic technique

EV technology is demanding a different type of future technician in the automotive industry. Many schools are looking to add EV to their automotive programs preparing the students for success in this field. I am the lead instructor of the Electric and Autonomous Vehicle Degree Program at Hudson Valley Community College in Troy, New York. We have designed a program that allows the students in the program to receive an associates degree in electric and autonomous vehicle technology. Looking for where to start your program, I’d be happy to share some of the information I have as far as what has worked for me and what has not worked so well.

As educators, we know that scope waveforms provide that extra element of information that not only explains how systems function but also provides for a great learning experience that helps students understand concepts at a whole new level. Come attend this seminar and see how you can use scopes to strengthen student understanding of normal operation as well as failures found in engine mechanical, electronics, transmission, and even chassis systems.

This course will cover the necessary steps needed to create an EV curriculum for your automotive program. This will cover topics including textbooks, shop and safety equipment as well as other EV industry standards. Current strategies and EV topics currently being taught will also be discussed.

The Vision Educator Think Tank (ETT) always offers an opportunity for automotive instructors to gain resources that can be used directly in their own classrooms. We all know that basic electrical skills are the hardest and most critical to teach but we also know from advisory committee input that a strong electrical foundation is absolutely needed in our students. Attendees to this workshop will be participating in a journey from the student perspective, exploring how they see “electricity” in order to analyze the hurdles of teaching them electricity, electronics or even the new EV concept. We will have multiple learning stations where attendees will work together with each other to design and create classroom and lab lessons that will help our students get that foundation! So, if you are new to teaching or have many years of experience to offer, plan to attend this workshop and contribute your skills to creating lessons that can be presented to the next generation technicians. *bring a laptop for digital capture of lessons 4.0 hour session

Using Ignition waveforms to determine driveability problems. In this presentation, Jim from Morton’s Automotive Technical Services will show the Educators all the valuable information there is in an ignition waveform, both primary and secondary. Jim feels this is becoming a dying art due to the fact of the problems and cost of secondary adapters. Also, most techs that try to use this information only know and use the firing KV and maybe the burntime. There is an unbelievable amount of information in the Spark KV, Dwell and the condenser/coil oscillation areas. Join us and look at what the ignition pattern is trying to us.

This class both introduces the Educators and the Students to the Automotive Lab Scope (DSO) as well as presents real case study diagnostic routines that demonstrate its usage and many of the accessories that are available, such as the low amps current probe and pressure transducers. You will learn how to: • Understand why using a digital storage oscilloscope (DSO) is beneficial to technicians • Explain essential electrical signal concepts • Discuss the methods and equipment needed for hooking up a lab scope • Learn how to set up a DSO properly • Review specifications and features of various lab scopes • Address common mistakes made with a scope • Illustrate common signals and tests using a DSO

Join ATech Training for an exciting “hands-on” exploration of pulse width modulation and frequency. Discover teaching strategies and new learning opportunities utilizing ATech’s latest electrical diagnostic training equipment. Together we will explore the principles and applications of pulse width modulation and frequency controls found in today’s automotive systems.

Learn what goes on inside the modern students mind, how to engage, attract and keep them motivated. Techniques to keep students active in the electronic world. We will cover ways to get students to think outside the box with tools they already have in their hands, and use these tools for a successful career in the automotive field.

As our industry embraces electrification, requiring technical instruction on lithium-ion batteries, it might be useful to take a step back and revisit the way in which we teach our beginning students about batteries in general, starting with lead-acid batteries. A deeper, more fundamental introduction to conventional and advanced lead-acid technology can set the stage for a greater understanding of EV/hybrid battery technology later on (nickel-metal hydride, lithium-ion) and supporting subjects (battery management systems, battery diagnostics). We will keep the chemistry talk to a minimum; just enough to get the job done.

" Many technicians in our have industry leaned on PicoScope 6 as their oscilloscope software of choice. PicoScope 7 is now the current version of the tool and shares the advanced features of PicoScope 6 software that we have come to depend on. In this class, we will improve your comfort level using PicoScope 7 and show how to manage essential settings. From there, we will expand and explore more advanced functions such as use of masks and creation of math channels. Bring your laptops with PicoScope 7 installed for a hands-on experience using this software interface. Topics include: • Software and viewing options • Interfaces • Measurements, rulers and coupling • Advanced triggers • Math channels • Reference waveforms • Deep measure • Masks and alarms • Persistence mode • Serial decoding • Filters and resolution enhancements • Custom probes • PicoScope diagnostics"

It is a well-known fact that vehicle diagnostics today are full of challenges for everyday technicians. The currently available scan tool options do a good job of providing most of what is needed regarding scan data parameters. But what if we could go even further than most scan tools allow already? And what if that option was an extremely affordable option for everyone? These are some of the reasons we decided to use a tool from HP Tuners, known as the MPVI, and focus on the strengths and advantages that the VCM Scanner application can bring to the everyday diagnostic technicians’ workflow. Viewing powertrain scan data and comparing operating parameters takes on a completely new experience, with the ability to view numerical and graphed data in ways that is unmatched in other scan tool offerings today. Bidirectional controls and service functions for both engine and transmission are available for many vehicle applications as well. With a few simple clicks, connecting to a vehicle to view emissions related DTCs and current OBD monitor status will save a lot of diagnostic time. In this course, we will discuss how to integrate this tool into your diagnostic routine using the following, and even more, strengths of the VCM Scanner software: • Easily create/save custom data lists • Standalone datalogging for test drives • Channels, charts, Graph vs Time, and Gauge customizing • Incredibly fast data update rate • Using Markers for intermittent concerns • Custom channels to use external inputs This course is intended to create a whole new look at driveability diagnostics that we’ve never been able to see before. We will also introduce the VCM Editor software for a further understanding of how a module makes the decisions that it does. This course is intended for A and B level technicians.

In this course, we will cover component operation and testing using a Snap-on lab scope. We will cover the fuel system (injectors and fuel pumps) data bus testing (single-wire and CAN), ignition testing, and more. Since this is a hands-on class, each individual will use a provided Snap-on scope, so seating is limited. Even though the class is taught on Snap-on equipment, the concepts used in the class can be translated to any automotive scope.

Today’s Hybrid and EV high voltage systems require special tools, testing and techniques for safe and effective diagnosis. In this course, you will experience what tools are required, the specific tasks they are used for, and how to properly perform some of the most common testing procedures. While wearing the supplied proper PPE and following high voltage safety protocols, students of this class will be performing LIVE on-car tasks including “Absence of Voltage” verification testing, contactor verification, capacitor charge and discharge, inverter power and more. Students will also test off-car high voltage components for insulation/isolation faults using a megohmmeter, as well as stator windings using a milliohm meter. High voltage bay safety will be discussed and performed at every step, allowing the student to become more comfortable and confident while working on these vehicles. • High voltage safety and PPE • Proper high voltage bay setup • On car high voltage testing • Live usage of Megohm, Milliohm and CATIII meters • Ghost voltage explanation • Live-dead-live – voltage verification testing • Relevant scan tool data Hands-on experiences will prepare you to perform proper high voltage testing procedures when xEVs arrive in your bay.

This 3-hour seminar will increase awareness and understanding of component operation and system calibration procedures essential in developing diagnostic strategies for the effective service and repair of ADAS system components.

This class will help you properly calibrate the most popular ADAS systems. We will briefly cover ADAS operation to build a fundamental knowledge of ADAS systems. We will cover troubleshooting and common pitfalls for the advanced ADAS technician and newcomers alike. Packed full of case studies to help you understand the issues facing ADAS technicians today!

Denso’s all-new Advanced Driver Assist Systems Diagnostics seminar offers a unique approach to diagnosing and calibrating the various sensors and systems. Unlike other training that focuses on sensor technology, we skip the engineering information in favor of practical tests and calibration advice. This seminar makes this information ‘real’ by providing many OEM and aftermarket calibration examples, including many case studies where it all went very wrong. Anyone can read calibration instructions, so this seminar and manual focus on both simple and challenging real-world experiences, translating technical information into everyday shop processes. Specific Topics • Where to find out what ‘normal operation’ feels like • Checking tricky user settings with Scan Tools and driver menus • Differentiating marketing from reality (sensors, systems, suites, packages, and actual functions) • Warnings about mistakes, even when using OEM procedures • Sonar, radar and camera calibrations using OEM & aftermarket equipment • Circuit & network test advice & examples • Diagnostic options advice for ach sensor type Case studies covering failed calibrations, failed sensor, improper mounting, and confusing instructions

This clinic focuses on educating technicians on the fast growing technical area of Advanced Driver Assistance Systems technology used on many vehicles. Systems such as blind spot monitoring, adaptive cruise control, collision avoidance, lane departure warning, lane keep assist, side-view cameras and 360° camera use will be discussed. We will highlight calibration methods for these systems within the class showcasing real-world procedures pre and post repair. A primary area of focus will be on where to find relevant information and what equipment is needed to perform these calibrations. Simply connecting a scan tool and clearing the lights that are on in the instrument cluster is not the answer, performing proper calibrations are. After completing this seminar, the student will have the knowledge to: • Understand forward facing camera calibration procedures • Diagnose ADAS system malfunctions related to braking concerns • Test proximity and ultrasonic sensors • Identify resources, information and tools necessary to complete ADAS calibration procedures • Understand forward radar sensor calibration procedures • Analyze related electronic systems that interact with the ADAS system in need of recalibration or adjustment after the alignment procedure

Advanced Engine Diagnostics Oftentimes, a vehicle arrives in your bay after several faults have compounded into one customer complaint. This course will guide you through complex multifaceted driveability diagnostics. You will learn how to use scan tools, scopes, and multimeters to isolate faults and break down the causes. This course will cover several case studies where common fixes were applied and failed to address the customer concern or symptoms presented. • Pressure and Temperature Testing • Signal Analysis • Current and Primary Voltage Testing • Ignition Waveforms • Sensor and Component Tests Recommended for A and B Technicians

Air/Fuel Diagnostics Despite similar appearances, air-fuel sensors are not the same. Learning how they work at a deeper level is critical to pinpointing faults related to air fuel delivery and emissions. Learn how the vehicle’s personal emissions analyzer’s function, affect fuel trims and fail—and how to repair them correctly.

Alignment services present enormous potential as a profit center for your business. They also raise some questions. An introduction to Alignment confidence is about helping Shop owners and Technicians make sense of the opportunities as well as the challenges associated with Alignment work on today’s light duty cars and trucks. From misunderstanding the implications of warning messages, outsourcing, angles being out of specification, and rusted nuts and bolts, to the importance of properly functioning ADAS systems, there are plenty of things to think about involved with modern Alignment services. Let’s talk through some of these foundational ideas, share with you some fantastic resources on an alignment machine that you may not even realize you already have access to, and help you form your own opinion about what strategy is going to be best for you and your shop.

This class seeks to banish the “boogeyman” that is VW and Audi diagnostics in many technicians' eyes. We go deep into where we can find training resources on these vehicles, navigation of factory service information, oem training structure and more. Fault code logic and how an ECU monitors, measures and evaluates a system is discussed in greater detail. Strategies to answer questions about system operation when there is no OEM documentation available are also provided. Practical application via case studies is conducted. Generalist shops AND European shops can benefit from this class, however it is targeted for those who are less experienced or comfortable with these vehicles.

This clinic is designed for technicians who already have a solid electrical foundation and are looking to understand today’s vehicles complex body electrical systems. Covered within this workshop will be multiplex network communications and network system diagnostics. We will look at network toplogy for various body electrical systems and discuss how system modules and components interact with one another. Communication ‘gateways’ and module diagnostics will be discussed. This course will take a deep dive into several BCM (body control module) controlled systems and will discuss diagnostic strategies using the scan tool, DMM’s and lab scopes to pinpoint test and located problems. After completing this seminar, the student will have the knowledge to: • Analyze and test various network signals and components on the vehicle • Diagnose and test many different vehicle body control systems (lighting, doors, security, etc.) • Replace and program (set up) a Body Control module or Gateway module • Understand body control system operation strategies • Employ scan tool usage in conjunction with electrical circuit tests using a DMM or lab scope

This clinic is designed to enhance the technician’s ability to perform proper brake service procedures on today’s vehicles utilizing Electronic Brake Control (EBC) systems. We discuss several Active Safety Systems and the operational strategies used on many new vehicles. Included in this technical seminar is an overview of stability control operation and the modern advancements within this safety technology. Newly mandated braking controls and the impact on vehicle braking performance are reviewed. Special service procedures on the base brake system are outlined. Brake by wire and automatic stop system control inputs and outputs are discussed. Yaw, lateral, accelerometer, wheel speed, active brake booster and brake pressure sensor testing procedures are outlined. After completing this seminar, the student will have the knowledge to: • Properly service today’s automotive brake systems • Diagnose Brake and Stability Control System warning lights • Discuss base brake service issues that relate to braking performance issues • Properly inspect, test and calibrate components within the electronic controlled brake system • Evaluate scan tool data and fault codes through vehicle Case Study examples

This course improves the participant’s knowledge of the complete braking system and provides tips to properly diagnosis and service braking components to reduce comebacks. During the course, participants will: o Learn recommended practices and tips for a successful brake service o Understand how hydraulic brake systems function and how to properly diagnoses brake related issues o Learn how to diagnosis and service Anti – Lock Brake Systems (ABS) o Understand how wheel and braking forces affect traction control systems o Learn how wheel speed, lateral acceleration, yaw rate and steering angle sensors affect a vehicle’s performance and Electronic Stability Control (ESP)

Critical Thinking for Diagnostic Strategies Updated regularly since its 2021 introduction, this class teaches holistic vehicle assessment using context clues like code setting criteria, PIDs and fuel trims - even if the check engine light isn't illuminated.

This course is designed for technicians wanting to know how to use automotive wiring diagrams effectively. In the course we will cover various OE wiring diagrams including BMW, VW, Ford and Toyota. We will be covering Wire Color, Wire Size, Currently Flow, and Component Symbols.

This clinic enhances the skills of the professional undercar technician in the areas of mechanical and electronic steering and suspension systems. We discuss proper component inspection procedures on today’s popular suspension and steering systems. Vehicle diagnostic strategies revolving around ride quality and handling issues are a focus with an emphasis on electronic shocks and air springs used on vehicles with ECS (Electronically Controlled Suspension). A description, operation and diagnostic segment on electric steer vehicles is included. Integration of these components within modern day safety systems result in special wheel alignment procedures after ‘hard part’ replacement. We discuss how to perform this service the ‘right way’ to restore proper vehicle handling and control. Calibrating various steering and suspension components after replacement is highlighted. After completing this clinic, the student will have the knowledge to: • Relate worn chassis components to accelerated tire wear and inadequate steering, stopping and stability • Define the operation of electronically assisted steering systems (column drive, rack motor drive, belt drive) • Validate performance of steering and suspension components on ECS equipped vehicles • Understand the function and calibration needs of the Steering Angle Sensor (SAS) within various vehicle safety systems • Recognize scan tool functional tests, data stream interpretation and output controls to complete electronic steering and suspension service procedures

The vehicle is in your service bay; you had a plan, and it went sideways! What do you do? This class sets up the importance of establishing a diagnostic routine and different "plays" that will give you the winning results needed. We discover quick and easy mechanical and electrical diagnostic routines with mistakes we have all encountered in the service bay. This class puts you right next to us as we set up game-winning drives, and also when we fall short of the goal line.

We have all been told we must have a process; this class outlines a process used to approach all facets of customer concerns as well as providing resources to aid in creating and sticking to the process. Every level of technician, service advisor and manager will leave with their own "golden nugget" of knowledge out of this class. This class also sets the foundation for all of L1Trainings other classes, as they all follow along this outline

Everyone must deal with programming, and even if you don't do it, you are subletting to mobile, remote or dealer services. Therefore, we created this seminar to help you become a better programmer or to become a better programming customer. Successful programming and setup require a skilled programmer, but also a shop that has properly diagnosed the vehicle and has it in the correct condition for programming. The benefits for everyone include more accurate quotes, better customer expectation management, getting the vehicle back on the road faster, and avoiding the time and money involved in multiple attempts. Some programming is as simple as following instructions, but there are many exceptions, including transmission solenoid strategies, the used module problem, and a million variations for clusters, radios, differentials, steering, and everything else! Other skills include: • Understanding tooling & subscription options • Identifying information sources for calibrations, programming sequences, and other requirements • Knowing how to set up for successful programming (e.g. old module available, label numbers, programming/learning sequence etc.) • Implementing backup plans for failed or forced programming • Understanding the need for documented & undocumented post-programming procedures This seminar and manual were built in the field, so they are based on the actual (not published) procedures, including examples of working around failures and challenges.

The 2017 & newer Duramax L5P and the related L5D are a huge improvement over LML, LGH and earlier generation Duramax applications. However, service information is even worse! It’s not so much ‘terrible’ as ‘nonexistent’. This creates unique challenges for diesels because the aftertreatment systems cannot work if there are even subtle base engine or engine management faults, so the path from ‘code’ to ‘cause’ is very fuzzy. The L5P also signaled a shift from Bosch to DENSO fuel systems, the addition of a brushless low pressure pump, the move to an electronically-controlled turbocharger, and many more changes. These are significant engine management differences that just aren’t explained. To help you out, we’ve collected the specific ways that these new systems fail and offer lots of known good data and field-proven test procedures to diagnose them. Specifically, attendees will be able to: • Sort through the EGR, DPF, DOC & SCR faults and determine the root cause, even if it’s a breathing or fueling fault or other ‘upstream’ issue • Locate boosted duct leaks and measurement fault, including the ‘leak PID’ and MAP clogging issues • Understand how sensor faults cause misleading injector timing and volume codes • Identify erratically named Duramax L5P sensors • Determine hard-start and no-start root causes • Apply post-repair relearns and system tests The seminar will help you make a better possible cause list and show you simple tests to trim that list without taking too much apart. We’ve also created graphics that are missing from service information for the intake, fuel and emissions systems that show the ‘real’ component locations and flow through systems. This seminar is what you need to win against these diesels.

Vehicle Electrification is no longer on the horizon. It is in our repair bays today. This course will outline the unique considerations needed when servicing electric vehicles. A technician can not rely on their past experiences with gasoline or diesel powered vehicles when approaching an EV diagnosis or repair. The special procedures and tooling needed to fix and maintain EVs will be covered along with helpful tech tips. Through theory and operation descriptions and real-world case studies, the attendee will learn the needed skills to be profitable servicing electric vehicles. The course will cover the most popular EVs on the road such as the Nissan Leaf, Chevrolet Bolt and Tesla. Course Outline: • Learn electric vehicle architecture • Understand high voltage battery diagnosis and repair • Comprehend high voltage motor/generator diagnosis and repair • Develop a foundation for No Ready diagnosis • Familiarize with basic EV charging function and faults • Understand high voltage isolation loss diagnosis and testing • Learn the tools needed to service electric vehicles • Understand electric vehicle HVAC systems

Course Skill Level: Intermediate To Advanced This course expands each technician’s current knowledge of electrical / electronic circuit operation. First, we take a practical look at various electronic components. Then with the aid of graphics and real-world circuit illustrations we assist technicians in mastering multi-meter functions in order to speed up diagnostics. To solidify theory, we offer real world insight into relays and solid-state components using case studies to illustrate. To wind up this practical electronics course we deliver advanced diagnostic tips for diagnosing battery drains. As automotive technology continues to evolve, shop owners and professional technicians must revisit fuel systems training and education to ensure proper understanding of design change and diagnostic techniques. This course is specific to fuel systems, fuel pumps, modular reservoir assemblies (MRA), fuel pressure regulators and fuel injectors. We’ll review newer technologies like direct fuel injection and control strategies that will help your shop and technicians keep pace with the changes in automotive technology. Other discussions in this course will include diagnosis, test procedures, service bulletins and factory updates.

Are you looking to be a mobile diagnostic wizard? Maybe just trying to "up your diag game" in your shop? Join us for an action packed class of all the tips and tricks i've acquired over a 9+ year 30,000+ car mobile diagnostic career! Voltage drop techniques Circuit board level analysis Wiring diagram based test plans Scope, test light & DVOM tricks And much more!

With the electronification of the chassis, understanding of the OE design across multiple systems has become even more important in daily shop repairs. This class presents the correlation between those systems and electro-mechanical parts. ADAS, electronic shock, Smart chassis, electronic steering are all new terms that shops need to be aware of and be able to properly diagnose. 4-wheel steer, another new but old term that is not introduced in the market once again. What makes this class important for a technician is the ability to leave with an understanding of how these changes influence the design of parts and knowledge of fault codes to properly diagnose daily needed repairs.

Vehicle manufacturers spend so much effort creating PIDs and Scan Tool functions that are almost never used. There’s no reference to most of them in flow charts, and definitions are almost impossible to find. We’re left to fend for ourselves, but we have assembled some great solutions for choosing PIDs and controls, interpreting results, and determining units and meaning when it makes no sense. Maybe more importantly, with High Level Indicators as a foundation, you can quickly move most PIDs into our favorite new category of ‘true but useless’. Quickly eliminating the dumb stuff really helps clear your head during diagnosis. As Sherlock Holmes stated, “Once you eliminate the impossible, whatever remains, no matter how improbable, must be the truth”. He would have been a great tech. Coverage includes: • When Generic PIDs are better • The case for limited Mode $06 • Managing customer expectations during layered repairs • High Level Indicator techniques & practice • Detailed PID comparison tables • Using wiring diagrams to determine what PIDs really mean • Lots of examples! This seminar and manual were built by analyzing everyday diagnostics to find the best way to leverage PIDs, controls and code definitions. This path is rarely the same as the published flow chart and is almost always a lot shorter. Whether you’re just starting in diagnostics or have decades of experience, you’ll find something practical that can be applied immediately.

In this class we will cover a variety of vehicles including Audi/VW, Jaguar/Land Rover, and more. A guided approach to how to solve problems inherent in the sometimes weak service information world of European vehicles will be discussed. Numerous case studies and dicsussion with the students on how to best get through these difficult diagnoses. Scope techniques and scantool data acquistion will be heavily featured throughout the class. This class will be of great benefit to those who are less comfortable on European vehicle diagnostics. However, seasoned European technicians also stand to benefit from this class as well.

This clinic is designed to aid technicians in the understanding of how to diagnose and repair today’s Evaporative Emission Control Systems. We will cover several types of Enhanced Evaporative Emission systems with a focus placed on Leak Detection Pumps (LDP) and Evaporative System Integrity Modules (ESIM). We will also discuss operating strategies for Engine Off Natural Vacuum (EONV) systems and Natural Vacuum Leak Detection (NVLD) systems. Leak testing procedures using smoke test equipment will be reviewed and discussed. Diagnostic methods for quickly pinpointing the cause of common EVAP DTC’s will be highlighted. DTC interpretation defining electrical and mechanical component faults will be reviewed to aid in streamlining diagnostic processes. After completing this seminar, the student will have the knowledge to: • Identify the type of enhanced EVAP system being diagnosed • Use the OBD II monitors to aid in diagnosis and testing • Utilize scan tool bi-directional controls for testing • Test for small and large EVAP leaks using smoke tests • Determine the most effective and time saving ‘next step’ in the diagnostic process

Technicians are always asking for air fuel sensor help. This class will lay a foundation in oxygen sensor and AF sensor theory and operation. Using data to determine air fuel functionality. How to diagnose air fuel sensors with oxygen sensor data and vice versa, exhaust leaks and their effect on data. We will also demonstrate solid methods with different tools to verify exhaust system integrity.

The basic idea of the diesel engine hasn’t changed in over 100 years, but like gasoline engines, advanced engine management and emissions systems have been added. Diesel systems are more integrated and depend on each other more than gasoline systems, and the 6.7L Powerstroke is no exception. However, available diagnostic information hasn’t kept up, and focuses on long test sequences that often ignore possible causes in related systems. ATG seminars are built from the ‘shop up’ instead of simply trimming down OEM information, so all of the information is developed and tested during real-world diagnostics. System, code, and symptom coverage includes: • DPF regeneration tips • SCR and related component diagnostics • Production changes & backwards compatibility • Strategies for low boost & breathing MAF, MAP & TP correlation codes • False HP fuel system codes • Best locations to find a failed fuel system • DualBoost single turbocharger • EGR, VGT Turbo & Throttle Plate relationships • Simplified no-start & hard-start diagnostics • Homemade tools for a variety of procedures • Tips for avoiding EGR bolt breakage • Common mistakes to avoid during repairs This manual and seminar cover the ‘inside information’ you need to avoid testing the long way when flow charts are available, and completely guessing when they aren’t. Our approach looks for high-level indicators to make a better possible-cause list, and then offers multiple simple tests to trim that list as fast as possible without taking too much apart.

This clinic is designed to help the technician become more proficient in interpreting Fuel Trim PIDs, understanding how they are calculated and to understand what influences them. This information will help provide diagnostic direction for many different engine performance concerns. Several Case Study vehicles will be reviewed. Misfire complaints are one of the most common experienced today. Within this clinic we provide a combination of methods using scan tool data to help provide a clear path to pinpointing the root cause. Volumetric efficiency diagnostics will be reviewed and discussed through vehicle case study. Putting all the pieces together during an engine diagnostic is a lot like reading a road map; the key to success is finding the shortest path to the destination without getting lost After completing this clinic, the student will have the knowledge to: • Apply a logical path of diagnosing Fuel Trim and Misfire concerns on today’s vehicles • Utilize the graphing function of the scan tool to ‘trend’ important scan tool PID (parameter Identification Data) relationships • Perform Volumetric efficiency testing to gain diagnostic direction • Diagnose engine Misfire related concerns using the data provided within the scan tool • Recognize Fuel System monitoring strategies, operation and diagnostic routines

This 3-hour Seminar prepares technicians to diagnose and service General Motors turbocharged diesel engines. The engines covered in this course are the 6.6L L5P, 3.0L LM2 and LZ0, and 2.8L LWN engines. The course includes an overview of the DENSO fuel system used on these diesel engines. The course also covers the components, operation, and diagnosis and service procedures for each diesel engine.

In this course, we will cover component operation and testing using a Snap-on lab scope. We will cover the fuel system (injectors and fuel pumps) data bus testing (single-wire and CAN), ignition testing, and more. Since this is a hands-on class, each individual will use a provided Snap-on scope, so seating is limited. Even though the class is taught on Snap-on equipment, the concepts used in the class can be translated to any automotive scope.

With the ever-expanding line of Hybrid and EV vehicle models being released, we need to know how to service various systems accurately and safely in these vehicles. The fundamentals of air conditioning haven’t changed, but there are some important details that must be known, and safety procedures followed in relation to these high-voltage systems. Students will be taught about safety precautions, component construction and operation, compressor design and heat pump systems, and diagnostics. Follow along as we introduce case studies that highlight different issues and their subsequent repairs. Recommended for all levels of technician. • Safety precautions • R134A and R1234yf refrigerants • PID interpretation and diagnostics • Refrigerant pressures • Common Issues • Types of compressors • Isolation and refrigerant oil • Heat pump systems • Chiller units • Poor cooling and no cooling

In hybrid and electric vehicles, the Motor–Generator converts electrical power to mechanical power (and vice/versa). In essence, the motor uses electricity whereas the generator produces electricity. Through a process known as regenerative braking, the generator transfers otherwise wasted energy created by the rotating wheel while braking back to the battery pack. The motor then uses power from this high-capacity battery pack to drive the vehicle’s wheels. Throughout this course, participants will be introduced to the operation of the Motor-Generator, Inverter/Powertrain and Resolvers. While some of the traditional methods are still valid, Technicians will learn essential new skills and tools needed to service Hybrid and Electric vehicles. Meg-ohmmeter and milli-ohmmeters are two of the tools used when diagnosing faults within the motor generator windings and the high-voltage cables that supply the voltage for the motor generators. Diagnostic procedures will be investigated using Scan Tools, Milli-ohmmeters, Mega-Ohmmeter and DVOMs to detect and resolve fault issues. Recommended for A and B level technicians. Inverter/Powertrain • Component Construction & Operation • Transmission Operation and Fluid Issues • IGBT Transistor • Inverter Cooling • Scan Tool PID Interpretation & Diagnostics • Diagnosis of a Faulty Inverter Motor-Generator • Component Construction & Operation, Motor-Generator, cables • Motor-Generator Cooling • Scan Tool PID Interpretation & Diagnostics Testing Motor Stator Milli-ohmmeter • Testing Motor Stator using Resistance and Voltage • Testing HV Cables, Insulation Testing using the DVOM tool • Diagnosis of a Faulty Motor-Generator Resolvers • Component Construction & Operation • Scan Tool PID Interpretation & Diagnostics • Scope Resolver 3 signals • Resolver Removal, Installation and Set-up • Diagnosis of a Faulty Resolver Sensor Code

Vehicle coverage includes examples from Honda, Toyota, Ford, BMW, Hyundai/KIA, General Motors, and more. There are now over 100 hybrid models on our roads, but our captures and case studies cover the limited number of configurations used. After this seminar, you’ll be able to recognize the systems and components even when working on one of the dozens of low-production hybrids. Using these skills, you can approach a common hybrid or a model you’ve never seen and easily identify components, functions, and interactions. Better still, you’ll be able to select the appropriate test from our manual to avoid guessing when available repair information is confusing (or nonexistent). Specific topics include: • An Intuitive understanding of power sharing • Drive motor types & feedback, including BAS, planetary, 2-mode, flywheel, clutched EV, etc. • Battery stress-testing w/ failure examples • High voltage battery faults vs. voltage drop • ICE faults and test variations vs. non-hybrid • Understanding the braking/regeneration mix • Testing air, coolant and refrigerant cooling for batteries, motors, engines & electronics • Lots of auxiliary tests for fans, pumps, HVAC, plug-plugin-charging, brakes, instrumentation, etc. • Cool circuit tests not listed in OEM information For each discussion, we focus on the high-level thought process to help you rule out entire categories of faults. Finding out what’s not wrong prevents wasted tests and the distractions that lead to misdiagnosis. Bringing this ideology to hybrid diagnostics makes sense because the complexity of the drivetrain and auxiliary systems means that mistakes cost a lot of time and money. After this seminar you’ll have confidence when the next hybrid rolls in, no matter who Made it!

This course will provide the entry-level technician with an opportunity to perform basic electrical testing. It contains one 8-hour Hands-On segment that will cover Circuit Types, Ohm's Law, Digital Multimeter (DMM) Usage, Automotive Electrical Circuit Testing, and Voltage Drop Testing. The course consists of lecture, demonstration and workbench exercises.

PLEASE NOTE: NOT PAET OF CLASS DESCRIPTION THIS CAN BE A HANDS ON CLASS TO ACTUALLY PROGRAM MODULES IF THE LOCATION CAN SUPPLY CARS TO PROGRAM. FEE FOR 4 HOUR CLASSROOM ONLY 750 OR 1200 FOR THE 8 HOUR HANDS ON VERSION Module programming using a J2534 device This course will instruct the technician how to program the most common makes modules with a J2534 device Topics covered: Tooling Reasons to program Locating the OE programming software Installing the software Programming the module Avoid bricking a module How to correct a failed programming event Off board module programming Obtaining and using the NASTF vehicle security model for security functions

The labscope is a powerful diagnostic tool that often is not used to its full potential. Many technicians understand the basics of labscope use, but would like to go further. This class is meant to bring both the novice and the experienced labscope user to the next step, becoming a labscope power user. In this class we will begin by bringing the class up to speed with a quick review of the basics and then move on to illustrating, through case studies, how to use advanced labscope techniques. Many real-world case studies will be used in this class. After completing this class, a technician will be able to: • Set up a labscope properly for the signals being investigated • How to effectively use a trigger • Diagnose ignition system faults • Perform and analyze a relative compression test • Acquire a cam-crank waveform • Access module connectors in order to acquire signal access • Effectively use an amp probe to diagnose faults • Diagnose pressure faults using a pressure sensor

The Autel family of diagnostic tools are a very popular choice among service technicians and have a great deal of feature packed benefits that are often not utilized to their fullest potential. This course will teach the attendees how every feature of their scan tool and lab scope works so they can benefit from the company's vast diagnostic testing expertise. Once the attendee has mastered these features, they will see their efficiency and profits soar!

GM and Ford have relied on a similar V8 diesel platform for many years. The popularity of the vehicles as well as the costs associated with repairs has risen exponentially. Recently, both manufacturers have revamped their 6.7 Powerstroke and 6.6 Duramax (L5P) powertrains to comply with stricter emissions regulations while enhancing overall drivability and towing capacity. While the fundamental characteristics of the engines remain alike, numerous modifications have been made. The advancements in engineering technology introduced over the past few years can be quite extensive. In this course, participants will explore the theory and functioning of fuel systems, DPF systems, SCR systems, NOx reduction techniques including EGR, VGT turbochargers, and internal engine components. Key components will be examined, highlighting their functions within the engine, along with cross-sectioned parts for clearer demonstration of their operations. Attendees will learn to efficiently diagnose drivability issues using real-world case studies. The course will place a significant emphasis on fuel and emissions system drivability. Additionally, we will explore the similarities and differences between the two platforms, addressing the most common problems alongside diagnostic methods and practical solutions. This class is designed for technicians who service these platforms, whether on a regular or occasional basis.

This eight hour course trains technicians to develop a diagnostic process and apply available tools to solve engine misfire issues. Understanding how the monitors work and identifying the presence and location of the misfire is key to the diagnosis. Both foundation and advanced testing techniques will also be covered. Topics include: • Create a repeatable diagnostic process • Understand misfire detection and monitor operation • Familiarize technicians how to best utilize mechanical test tools for misfire diagnosis • Learn how to decode and utilize scan tool data • Find out how to utilize oscilloscope test data for misfires • Discover how fuel system tests relate to misfire issues

This class covers Misfires, caused by many different components on today’s high-tech engines that can cause the MIL/Check Engine Light to illuminate, the engine to run rough, loss of mileage, transmission shifting problems, limp mode problems, and more.

Many technicians have approached misfire diagnosis by swapping ignition coils or other components between cylinders. Access to these components is challenging on many vehicles, therefore, this technique can be ineffective. This class will identify requirements for combustion to occur such as fuel delivery, ignition, and engine mechanical operation. Then, we will explore various techniques to effectively identify the cause of an engine misfire using scan data and oscilloscope waveform analysis. Case studies will be used to demonstrate these techniques. After completing this class, a technician will be able to: • Describe basic combustion principles • Analyze scan tool data • Verify ECM commands for ignition and fuel • Interpret oscilloscope waveforms for misfire diagnosis • Evaluate relative compression results

Using a combination of actual case studies and theory the attendee will learn how to accurately and quickly diagnose automotive module communication faults. Topics covered: Network design Can messaging Circuit operation Testing techniques Wiring repair Scope usage for diagnosis

With the addition of multiple modules and electrical components today’s vehicles are more susceptible to parasitic loads than ever before. Learn some new tooling and testing techniques to accurately and quickly locate the source of the unwanted electrical consumer. We will use a combination of theory and real world case studies to educate the student and provide a path to a successful repair.

This fast paced presentation walks through a systematic approach to performing drivability diagnostics. Like the “real” Sherlock Holmes, the key is asking the right questions. Taught by a Master Certified ASE automotive instructor and former mobile diagnostic business owner the session will include the following: • Where to Start • How to Perform a Diagnostic Customer Interview • What Procedure to Use to Find a Root Cause • Tips and Tricks for Common Problems • What Simple Tools Are Needed to Perform General Tasks • When to Perform Detailed or Pinpoint Tests • Scan tool Data –What to Look For First and Why • Case Studies to Illustrate the Process

correct service practices. The discussion on battery operation will include details on flooded and Absorbent Glass Mat (AGM) batteries, with emphasis on correct diagnosis and service. Starting topics will include processor controlled cranking systems, stop / start technology, and current diagnostic procedures. Participants will discuss computer-controlled charging systems including Regulated Voltage Controls (RVC), electrical power management, and advanced diagnostic procedures.

New case studies and techniques are highlighted in this class. Keep your skills sharp with an accurate depiction of another “Day in the Bay”. From seemingly simple repairs to all-out challenges, you need to prepare yourself to tackle these issues with the proper mindset. This course is the second in a series of case-study-based diagnostics, told from the technician's viewpoint. Real-world case studies are utilized showing the importance of following a proven approach for success. • Balancing efficiency of our time, while remaining accurate in our diagnosis • Incorporating scan tools, oscilloscopes, multi-meters, service information and all the resources available to the modern technician • Following customer concerns through completion of repair Recommended for all levels of Technician

A Tesla may be an EV with some peculiar differences from the other vehicles we work on every day, but there are quite a few similarities as well. It still has hydraulic brakes, rubber tires, and a 12-volt system that does virtually everything that doesn’t provide the electrical power to propel the vehicle. In a word, if you’re already servicing hybrids and other EVs, Teslas aren’t much different; that being said, there are some things that technicians need to learn if they are going to perform essential services on these vehicles. There will be over 2.5 million Teslas on the road as of late 2021; if your shop isn’t ready to handle them, now is the time to turn this issue into an opportunity. Recommended for all levels of technicians • Safety practices • Electrical procedures • High voltage disconnects • Service mode • Proper lifting procedures • Tesla service information & diagnostic software • Cooling the battery and powertrain • Service reminders • 12V battery replacement • Tesla differences with: o Brakes o Tires o Steering and suspension o Alignment o Headlights o Climate control

Even if you’re not seeing Teslas in your shop today, they are not far away. Many Teslas are out of warranty and their owners are looking to the aftermarket for help with repair and maintenance. This course will cover the essential tools and skills needed to be profitable when that first Tesla shows up. By showcasing real-world repair case studies, you will learn the common pitfalls and needed knowledge to repair the most common EV on the road. Topics will Include: • Model S, 3, X and Y platforms • Tesla Service info navigation • Tesla Toolbox 3 demonstration • High voltage isolation testing • Noise, Vibration and Harshness evaluation • Unique differences during diagnostic testing • Steering, ABS and other sub-system diagnosis

This course takes a comprehensive look into the technology behind modern transmissions and how they are controlled to create a seamless driving experience for the operator. Using a transmission, we will explore the anatomy of a shift, failure strategies, ‘predictive’ powertrain management, transmission fluid-related strategies, solenoid characterization, and more. We will also introduce diagnostic procedures to establish the root cause of a customer complaint. You will get an up-close look at the internal workings of a modern transmission, pointing out areas of concern, related drivability symptoms, diagnosis, and repair. Whether you rebuild or just remove and replace transmissions, this class will provide valuable information to help you more proficiently service, diagnose, and repair transmission-related customer complaints.

The class will begin with 4 hours of foundational concepts reviewing the Topdon Oscilloscope and Professional series scan tools in the classroom. The instructors will walk through principles of use, basic setup considerations, benefits and drawbacks of specific tests, appropriate accessories for the Oscillloscope, and more. The instructors will also highlight the specific importance of having a well defined diagnostic process when using any tools. The hands on portion will allow students to operate and practice oscilloscope tests, "getting the waveform on the screen," navigating the scan tools efficiently, and seeing the added value some specific oscilloscope accessories can provide. Attendees are encouraged to bring their Topdon tools and oscilloscopes if they wish, however this is not required. Attendees should expect to come away with a much better understanding of how to best use their Topdon professional series scan tools and Oscilloscope. Many of the principles in this class will also translate well to diagnosis with Oscilloscopes and Scan tools in general, therefore it is not exclusively valuable to a Topdon User.

The ZF 8HP has proven itself, for more than a decade, that it is among the best transmissions ever produced. The first models of the 8HP, and subsequent models, have all pushed the limits of transmission efficiency. As ZF continues to improve the 8HP, adding a Plug-In Hybrid version of the transmission was the next logical step. Become familiar with the latest technology as we cover hybrid transmission basics, torque flow, basic high voltage concepts and a hands-on disassembly of the 8P75H transmission and mechatronic.

This course will provide the entry-level technician with an opportunity to perform basic electrical testing. It contains one 8-hour Hands-On segment that will cover Circuit Types, Ohm's Law, Digital Multimeter (DMM) Usage, Automotive Electrical Circuit Testing, and Voltage Drop Testing. The course consists of lecture, demonstration and workbench exercises.

systems will be covered in detail and will include Federal regulation and repair compliance requirements. Various Original Equipment Manufacturers (OEMs) will be highlighted, including an overview of the operation, diagnosis, and servicing of the systems and their components. Additional topics include: winter / accessory wheel fitment, TPMS tools, parts and information resources.

The information presented will help the technician adapt to the new E/E Diagnostics Test Modes called On-Board Diagnostics on Unified Diagnostic Services (OBDonUDS). OBDonUDS will have a new protocol, additional freeze frames, DTC status byte information, failure type bit, and extend the use of In-Use Monitor Performance Tracking (IUMPT). This system will phase-in starting in 2025 and will be mandatory by 2027. It's not just a change; it's a requirement. Don’t be caught by surprise!

Diagnostics #101 Baseline System Testing This class uses the Quick Things First testing procedures to check for proper system testing. Using tools that most shops already have will form a diagnostic foundational procedure. Test procedures will baseline the vehicle for repair or point in a direct for more testing. Systems evaluated: • Battery/Charging/Starting • Compression/Engine Condition • Fuel Pump/Fuel Injectors • Ignition • Computer Tools used are scan tool, compression gauge, vacuum gauge, and Lab scope. This is the procedure to find out if we have any problems with the basic functions of the vehicle. We need to set a base line of the condition of the engine compression, Fuel pressure and volume, Electrical system, and computer functions. This class is for the new techs and those who want a review.

" Many technicians in our have industry leaned on PicoScope 6 as their oscilloscope software of choice. PicoScope 7 is now the current version of the tool and shares the advanced features of PicoScope 6 software that we have come to depend on. In this class, we will improve your comfort level using PicoScope 7 and show how to manage essential settings. From there, we will expand and explore more advanced functions such as use of masks and creation of math channels. Bring your laptops with PicoScope 7 installed for a hands-on experience using this software interface. Topics include: • Software and viewing options • Interfaces • Measurements, rulers and coupling • Advanced triggers • Math channels • Reference waveforms • Deep measure • Masks and alarms • Persistence mode • Serial decoding • Filters and resolution enhancements • Custom probes • PicoScope diagnostics"