Frequently Asked Questions

CONFERENCE INFORMATION
What are the conference dates?
September 28 – 30, 2026

Where does the conference take place?
Hilton Portland Downtown, 921 SW Sixth Avenue, Portland, Oregon 97204

SHIPPING INFORMATION
Where do I ship my exhibit items?
Materials should be sent through the hotel using the instructions linked here. See instructions for labeling, delivery, and fees.

All packages must be labeled exactly as listed in the linked document. If they are not labeled correctly, your package may be lost or delayed. The Hotel is not responsible for packages that are labeled incorrectly.

When can I ship my exhibit items?
The hotel will receive a group’s packages no more than 3 days prior to the event. If packages arrive at the hotel more than 3 days out from the event, the hotel will have the right to refuse delivery.

Delivery of your packages to the meeting space will be arranged with the on-floor Event Service Managers or Banquet Team.

How do I send an outgoing shipment?
The hotel will offer complimentary outgoing shipments.

All packages must be labeled with a pre-paid label per the linked document.

All packages must be properly sealed and ready to go out with a carrier.

All packages will be shipped out with the next available pick up with that shipper/carrier (FedEx, UPS, USPS).

EXHIBIT HALL INFORMATION
How do I order electricity/AV for my exhibit space?
You can use this link to order electrical, internet or AV equipment from the hotel.

Is WiFi internet provided for the conference?
Complimentary standard wireless internet is available in the meeting spaces. For additional needs, please see the link above under electricity/AV.

Do I need a Certificate of Insurance (COI)?
A certificate of insurance is not required.

Can I sell items in my space?
Selling is strictly forbidden at the PSHRA Annual Conference. Any exhibitors found to be selling items directly to attendees may be immediately removed.

Can I serve food and/or beverages in my exhibit space?
Yes, you may serve food and beverage, however it must be ordered through the Hilton Cleveland Downtown. To order food and beverage contact Sharon Ermlich at sharon.ermlich@hilton.com.

If I have a 3rd party labor team that comes in to set up and tear down our booth, am I required to fill out an EAC (Exhibitor Appointed Contractor) form?
No, this is not a requirement.

Is the hall carpeted?
Yes, all the spaces are carpeted.

ATTENDEE INFORMATION
Can I purchase an attendee registration list?
PSHRA does not sell or share the attendee registration list.

Is lead retrieval available for purchase?
Lead retrieval will be available through the PSHRA mobile app. Additional details to follow at a later date.